I'm a healthcare customer service professional with over two years of experience supporting U.S.-based healthcare accounts, handling everything from claims and benefits verification to prescription refills and prior authorizations. I take pride in giving accurate, reliable support while keeping every interaction clear and easy for the customer. I'm comfortable working with tools like Salesforce, Google Workspace, and Microsoft Office, and I'm well-versed in HIPAA compliance and proper documentation. BSIT graduate, which gives me a solid technical edge when working in fast-paced, detail-driven environments. I'm dependable, easy to work with, and genuinely enjoy helping people find solutions.
