Customer Service & Administrative Support Specialist with 3 years and 8 months of hands-on experience as a Front Associate at Laciaville
Resort and Hotel Inc. Experienced in providing professional customer service, managing hotel reservations, handling administrative tasks, coordinating daily operations, and assisting guests in a fast-paced hospitality environment.
I have extensive hands-on experience managing Online Travel Agencies (OTAs), including Airbnb, Agoda, -----------, Expedia, Vrbo, and -----------, as well as using SiteMinder for reservation and channel management. My responsibilities include managing bookings, checking availability, updating reservation information, coordinating with guests, processing payments, and communicating with OTA customer support teams to resolve booking-related concerns and issues.
I also have experience with payroll preparation, flight booking, email and phone communication, data entry, record keeping, data organization, payment processing, and general administrative support. These responsibilities have strengthened my ability to multitask, prioritize tasks, maintain accuracy, and handle sensitive information with professionalism and attention to detail.
I am a hardworking, reliable, organized, adaptable, and detail-oriented professional who is comfortable learning new tools, platforms, and technologies. My experience working directly with guests, OTAs, reservations, and third-party support teams has given me practical skills that go beyond general computer knowledge.
I am now seeking a Virtual Assistant or Remote Administrative Support position where I can utilize my experience in customer service, OTA management, reservations, administrative support, booking coordination, and communication to provide efficient and reliable assistance to clients and businesses while continuing to grow professionally.
