Healthcare customer service professional with experience in BPO and in-house healthcare operations, including provider-side insurance verification, insurance verification for medical devices and breast pumps, healthcare customer service, accounts receivable, and revenue credit management. Brings five years of pharmacy staff experience in a hospital setting, along with community and hospital pharmacy internship experience. Experienced in working with a wide range of insurance verification websites, payer portals, and healthcare applications, demonstrating strong adaptability and the ability to quickly learn new systems and workflows. Completed regular HIPAA and healthcare compliance training throughout healthcare operations experience to maintain current knowledge of privacy, confidentiality, and compliance requirements. Now seeking to transition into a Medical Virtual Assistant role, bringing healthcare industry experience, insurance verification knowledge, strong system adaptability, customer service expertise, attention to detail, and a proven ability to learn new platforms and processes quickly.
