Customer Support Specialist | Administrative Support
Reliable and detail-oriented remote professional with over 10 years of cumulative experience in customer service, credit collections, and business process outsourcing, combined with a US Registered Nurse background that has strengthened my communication, critical thinking, and problem-solving skills. I excel at delivering excellent customer experiences, handling sensitive information with professionalism, and adapting quickly to new systems and processes.
I am experienced in supporting customers through phone, email, and administrative tasks while maintaining accuracy, meeting KPI, and working independently in fast-paced remote environments. I focus on efficiency, organization, and quality results.
Tools & Skills
* Customer Support (Phone & Email)
* Administrative Support
* Email Management
* Data Entry
* Microsoft Office (Excel, Word, Outlook)
* Documentation & Record Management
* Collections & Account Resolution and Reconciliation
* Time Management & Multitasking
What I Deliver
* Consistently met productivity and quality targets in high-volume customer service environments.
* Built strong customer relationships through clear communication and effective problem resolution.
* Managed confidential information with a high level of accuracy and professionalism.
* Quick learner who adapts easily to new software, workflows, and business processes while requiring minimal supervision.
