I am a seasoned operations specialist with over 15 years of experience in multi-channel Customer Support (Voice, Chat, Email), Technical Troubleshooting, and Customer Retention. As a leader, I leverage 1-on-1 coaching, process improvement, and training to build high-performing teams, optimize daily workflows, and elevate service quality. In addition to team management, I bring specialized expertise in Fraud Detection, Risk Management, Compliance Monitoring, and Social Media Risk Analysis to protect brand integrity. I want to be known as a dependable, versatile leader and problem solver who safeguards business operations while driving exceptional team performance and customer satisfaction.
