Hi! I’m Sherylle, a Customer Support & Shopify Virtual Assistant focused on helping e-commerce businesses keep customers happy, organized, and well-supported. ♡
🎧 1+ year of BPO Customer Service experience
🛍️ Hands-on Shopify experience
💬 Phone, Chat &
Email Support
📦 Order, Refund & Return Assistance
📋 Product Listing & Inventory Management
I understand that great customer service isn't just about answering questions, it’s about listening, understanding the concern, and providing the right solution while making customers feel valued.
✨ HERE'S HOW I CAN HELP YOUR BUSINESS
💬 CUSTOMER SUPPORT
Provide professional, friendly, and empathetic support across phone, chat, and
email. I can assist with customer inquiries, order concerns, refunds, returns, troubleshooting, and complaint resolution while maintaining a positive customer experience.
✧ Customer Inquiries
✧ Order Placement & Order Issues
✧ Order Tracking
✧ Returns & Refunds
✧ Service Requests
✧ Complaint Handling & Escalation
✧ Troubleshooting Assistance
✧
Email & Chat Support
🛍️ SHOPIFY E-COMMERCE SUPPORT
Assist with product listing, product information updates, collection organization, and inventory management to help keep your Shopify store accurate, organized, and up to date.
✧ Product Listing
✧ Product Information Updates
✧ Product Collections
✧ Inventory Management
✧Pictures, Description, Price update
🛠️ TOOLS I'M FAMILIAR WITH
✧ Shopify
✧ Gorgias
✧ Zendesk
✧ HubSpot
✧ Genesys
✧ Google Workspace
✧ Microsoft Office
✧ Notion, Canva
✧ Trello, Asana
✧
Monday.cm ✧ ChatGPT & AI Tools
⭐ WHAT YOU CAN EXPECT FRO
----------- ✓ Customer-focused communication
✓ Professional and empathetic support
✓ Accurate and organized work
✓ Attention to detail
✓ Timely responses
✓ Ability to follow processes and guidelines
✓ Commitment to KPIs and Quality Assurance standards
✓ Willingness to learn new tools and systems
My goal is simple:
Keep your customers happy. Keep your store organized. Help make your day easier.
If you're looking for a reliable Customer Support & Shopify VA who values professionalism, accuracy, and genuine customer care, I'd be happy to support your business.
