Results-driven IT Support Technician with a Bachelor's Degree in Information Technology and 5+ years of experience across technical support, IT operations, and Oracle systems consulting. Skilled in resolving hardware, software, and connectivity issues across multiple support channels, with working knowledge of web development and Oracle customization. Recognized for clear communication, sound judgment, and the ability to work independently in fast-paced environments — currently advancing to senior-level support at Concentrix's Global Helpdesk.
