Customer Experience and Process Operations executive with experience in customer support and process improvement within the BPO industry. Demonstrated ability to consistently meet or exceed productivity and quality targets while providing exceptional customer service through phone, email, and chat support. Skilled in coaching new hires, resolving customer concerns, maintaining SLA compliance, and collaborating with cross-functional teams to improve workflows. Magna Cum Laude graduate with a Bachelor of Science in Education major in Biology and a Licensed Professional Teacher, bringing strong communication, analytical, and customer-focused problem-solving skills.
