Experienced Customer Service and Virtual Assistant Specialist with 7 years of BPO experience supporting customers across telecommunications, airline, e-commerce, and technical support accounts. Skilled in email and chat support, CRM updating, ticket management, order processing, customer issue resolution, and administrative tasks. Experienced with tools and platforms including Zendesk, Amazon Connect, Shopify, IONOS, and CRM systems. Highly adaptable, detail-oriented, and committed to providing professional customer service while efficiently managing multiple tasks in a remote work environment.
