IT Support Analyst | Information Security | Access Management | Microsoft 365
I am an experienced Level 2 IT Support Analyst working under an Information Security Office, where I specialize in access management, ticket resolution, and IT support operations.
I also do freelance work in various IT related fields such as Application/Website manual testing.
Core Skills:
Level 2 IT Support
Information Security & Access Management
Microsoft 365 Administration
User Account Administration
Incident & Request Management
Detail-Oriented
Critical Thinking & Problem Solving
Decision Making
Adaptability & Flexibility
Various AI-Assisted Content Generation (image/video)
I am committed to delivering reliable, secure, and high-quality IT support while helping clients improve their IT operations and user experience.
