Drawing on over 2 years of corporate BPO experience managing high-volume international accounts, I help clients streamline their customer support and administrative operations. I take full ownership of back-office administrative tasks, subscription management, and multi-channel customer communications. I specialize in turning fast-paced, high-pressure environments into organized systems—handling up to 3 live customer chats simultaneously, processing emails, updating CRMs, and managing documentation with accuracy. As a BS Psychology graduate and a Registered Psychometrician (RPm), I combine strong analytical thinking, behavioral awareness, and professional communication to handle complex customer interactions and keep your daily operations running smoothly.
CORE COMPETENCIES
General Administrative & Operations: Email sorting and prioritization, file organization, document formatting, data entry, basic research, executive calendar scheduling, and meeting coordination.
Customer Support & Service: Multi-channel Chat Support (3 concurrent live chats), Email Queue Handling, Technical & App Support, Account Retention, and De-escalation.
E-Commerce & Logistics Support: Order & Shipment Tracking, Subscription Management, Billing Adjustments, Refund Processing, and Payment Discrepancy Resolution.
Compliance & Security: Credential Vetting, Identity Verification, Account Activity Monitoring, and Red Flag/Fraud Reporting.
CRM & Systems: Salesforce navigation, Genesys Cloud, Applicant Tracking Systems (ATS), database updates, and workflow tracking.
