Operations, Training, Customer Success, and Business Development professional with over 18 years of experience in the BPO, outsourcing, and virtual assistance industries. Proven expertise in team leadership, recruitment, onboarding, performance coaching, client success, account management, and business growth.
As a Business Development Manager, I have successfully managed client acquisition, discovery calls, strategic partnerships, and relationship-building initiatives that drive revenue and long-term business success. As a Success Manager, I have led client onboarding, retention, escalation management, and customer experience initiatives, ensuring high levels of client satisfaction and engagement.
My background includes operations management, hiring support, training facilitation, KPI optimization, process improvement, CRM management, reporting, workflow automation, and customer service across voice, email, and chat channels. I have a strong track record of improving service quality, team productivity, employee performance, and client retention.
I am highly organized, results-driven, and passionate about helping businesses scale through effective people management, operational excellence, and exceptional client experiences.
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