I am a versatile and detail-oriented customer and technical support professional with experience across fintech, travel, and ATM technology. I have hands-on experience providing remote technical support, diagnosing and troubleshooting ATM machines, performing software and hard drive reloads, configuring systems, and coordinating with third-party technology providers such as Diebold Nixdorf, Hyosung, and NCR Atleos. I also have experience supporting customers in the financial and cryptocurrency industry through live chat, email, and outbound communication, as well as assisting international travelers with bookings, cancellations, rescheduling, and technical concerns.
My background has strengthened my ability to troubleshoot problems, communicate clearly, manage multiple tasks, document information accurately, and work independently in remote environments. I am comfortable using tools such as Microsoft Office, Google Workspace, CRM platforms, Microsoft Teams, Zoom, and other support and workflow systems.
I am currently looking to bring my combined customer service, technical support, and administrative skills to a remote position where I can help businesses manage day-to-day operations, resolve technical concerns, support customers, and improve overall workflow. I am adaptable, quick to learn new systems, and comfortable taking ownership of tasks with minimal supervision.
