Dedicated Help Desk Specialist and Technical Support Professional with over 8 years of experience in customer service and technical troubleshooting across leading BPO companies in the Philippines. Skilled in resolving hardware, software, and network issues, managing support tickets, and consistently meeting SLA targets.
Proven ability to deliver high-quality customer experiences through effective communication, problem-solving, and first-call resolution. Experienced in supporting streaming services, wireless and internet accounts, billing inquiries, and device activations. Recognized with multiple awards for top performance, advocacy, and customer satisfaction.
Certified in Zendesk, Trello, Asana, and Microsoft Excel (Essential Functions), with strong leadership, mentoring, and interpersonal skills. Adept at working under pressure, teaching peers, and maintaining accuracy in account management and service requests.
