Hi, I'm Andrea! I am a Senior Client Billing Specialist responsible for managing client account setups, maintenance, and shut downs within AI systems, ensuring all processes are aligned with contractual requirements.
What I can contribute to your business:
• Manage customer accounts, including ensuring accuracy and completeness of invoices, and processing customer credits.
• Process sales orders in the billing or ERP system (e.g., NetSuite) in accordance with standard procedures and timelines.
• Review and respond to requests such as invoice copies, billing corrections, credit/rebill requests, and general billing inquiries.
• Ensuring volume thresholds are tracked and administered accurately.
• Resolving invoice and billing issues
• Identify issues and implement solutions to ensure a more accurate service to the client.
Skills: Salesforce Service Cloud · Accounts Receivable (AR) · Contracts · Contract Set-Up and Cancellations · Client Billing · Oracle NetSuite · Salesforce Lightning · Salesforce Sales Cloud · Invoicing · Media Monitoring · Billing Process ·
