• SAP (IS U, C4C) • Microsoft Dynamics 365 Sales (CRM) • Oracle • AutoTask PSA • DocuSign • Nitro
• CreditorWatch • HRIS (ELMO) • Airline Reservation System (ARS/SHARES) • Microsoft Outlook
• Microsoft Teams • Microsoft Excel • SharePoint • Travel Support
Administrative Support • Customer Service • SOP Writing • Sales & Operations Support • CRM Data
Management • Case Management • Stakeholder Coordination • Document Control • Mentorship & SME Support • Quote Preparation • Data Entry.
Getting things done excellently isn't just a goal for me, it's the standard I hold myself to, every single day. Customer service has been at the core of my career from day one. 10+ years in, across technology, professional services, and BPO, that hasn't changed - only the scale has. From handling frontline calls, to mentoring new hires, to taking escalated issues to owning CRM data and sales admin for multiple stakeholders at once, the mission stays the same: take care of people, get it right the first time. What drives me isn't just process discipline, it's a genuine desire to help - clients, colleagues, whoever needs it. And I pair it with a curiosity and love for learning that keeps me asking "how can this work better?"
That combination is how I've consistently delivered and exceeded target metrics, and why teams trust me to run independently with minimal supervision.
If you need someone who turns "get it done" into "it's already done," let's talk.
