Highly accomplished and results-driven Operations Manager and Client Relations Manager
with over 15 years of leadership excellence in the BPO. Proven track record of steering
complex, multi-million dollar accounts (including Comcast, Hertz, AT&T, and Western Union) to
peak operational efficiency. Expert in scaling onsite teams, optimizing cross-functional
workflows, and fostering high-value client partnerships. Combines strategic operations
oversight with an executive mindset to streamline business processes, maximize
productivity, and drive sustainable revenue growth.
