Hi, I’m Carla Flores — Your Dedicated E-Commerce Virtual Assistant
I’m a dedicated and customer-focused Virtual Assistant with experience in e-commerce customer support, order management, product inquiries, and social media management. I help online businesses provide excellent customer experiences by responding professionally to inquiries, resolving concerns, managing requests efficiently, and providing timely solutions.
I’m organized, reliable, detail-oriented, adaptable, and eager to learn new tools and processes. I can support businesses with customer service, email and chat support, order processing, product promotion, social media management, and day-to-day e-commerce operations.
🔑 Key Skills
* E-Commerce Customer Support
* Shopify Store Support
* Customer Service & Communication
* Email & Live Chat Support
* Order Management & Tracking
* Product & Order Inquiries
* Returns, Refunds & Complaint Handling
* Product Listing & Promotion
* Social Media Management
* Data Entry & Administrative Support
* Problem Solving & Issue Resolution
* Customer Relationship Management
* Time Management & Organization
* Attention to Detail
🛠️ Tools & Platforms
* Shopify – Store and order management
* Gorgias– Customer support and ticket management
* Zendesk – Customer service and ticketing
* Google Workspace – Gmail, Docs, Sheets, Drive
* Microsoft Office – Word, Excel, PowerPoint
* Meta Business Suite – Social media management
* Canva – Product graphics and promotional content
* Facebook & Instagram – Social media support and engagement
* Slack – Team communication and collaboration
* Trello / Asana – Task and workflow management
My goal is to help businesses save time, improve customer satisfaction, build strong customer relationships, and grow their online presence. I’m committed to providing reliable, professional, and efficient support while continuously learning and adapting to new tools and processes.
"Reliable Support. Happy Customers. Better Business.” HIRE ME NOW!
