Work Experience
Travel Associate
iGT Solutions
Customer Support / Hospitality & Travel
Multi-Channel Customer Care: Managed inbound/outbound calls and live chat support, delivering high-quality service for hotel reservation inquiries.
Reservation & Booking Management: Efficiently handled end-to-end booking requests, room amendments, special requests, and cancellations in adherence to partner hotel policies.
Problem Resolution: Calmly addressed and resolved booking conflicts, schedule changes, and customer concerns to ensure a positive travel experience.
Process Efficiency: Navigated reservation software and communication tools simultaneously to maintain quick response times and accurate data entry.
Process Associate
Genpact LLC | Alabang
Financial Services / Credit Card Operations (Home Depot Account)
Financial Account Servicing: Provided dedicated customer support for the Home Depot store credit card program, ensuring strict compliance with financial regulations and security protocols.
Credit & Account Management: Processed requests for credit line increases, balance inquiries, payment transactions, and routine account maintenance.
Promotional Guidance & Consultation: Educated cardholders on special financing promotions, terms and conditions, billing cycles, and card benefits to maximize customer satisfaction.
Issue Escalation & Dispute Resolution: Researched and resolved billing discrepancies, payment processing issues, and fee inquiry concerns with accuracy and tact.
