Customer service professional with experience in travel and hospitality support, handling inbound and outbound calls, reservations, cancellations, refunds, complaints, relocations, Lowest Rate Guarantee claims, and credit card disputes. Skilled in problem-solving, negotiation, customer relationship management, and resolving complex concerns with travel partners. Also knowledgeable in finance, including financial statements and basic financial analysis, with strong attention to detail, communication, and organizational skills. Reliable, adaptable, and committed to providing efficient and professional service.
