• Sales Leadership & Account Operations: Directing site sales operations for multi-line telecom accounts, driving revenue targets, coaching agents through target-opportunity identification, and implementing tailored performance solutions.
• Social Media & Brand Marketing: End-to-end content creation, strategic campaign management, and influencer relationship building to amplify brand presence and engagement.
• Customer Experience & Retention: 7 years of resolving high-level customer concerns, optimizing satisfaction metrics, and converting client interactions into long-term brand loyalty.
