Highly skilled and customer-focused as a Support Specialist with over 4 years of experience in troubleshooting, system configuration, hotel booking, training users, and technical assistance. Proficient in resolving software, hardware, and network issues, ensuring minimal downtime and seamless operations. Experienced in working with Opera V5 PMS, Oracle Cloud Infrastructure, and ticketing systems like ICCP, MOS and HRS Service Desk. Strong problem-solving abilities, effective communication skills, and a commitment to delivering excellent customer service. Adaptable, quick learner, and dedicated to providing fast and efficient solutions to enhance user experience and system performance.
