A Nursing graduate with a total of 5 years combined professional experience in healthcare, including 3 years in Medical Billing, 1 year in Pharmacovigilance, and 1 year in Solar Energy Customer Service. With my healthcare background, I have developed patient and insurance information management, healthcare documentation, and maintaining confidentiality in accordance with HIPAA requirements.
In my Medical Billing for 3 years, part of my tasks is insurance verification, claims processing, denial management, and preparing and submitting appeals for denied claims with complete supporting documentation to improve approval outcomes. I have utilized medical billing and practice management systems, EHR/EMR platforms, insurance portals, Microsoft Excel, and other healthcare-related tools to ensure accurate and timely processing. In Pharmacovigilance, I gained experience in adverse event case processing, documentation, data entry, follow-up, and patient safety-related processes, using case management systems and electronic documentation tools.
Additionally, my 1 year of Solar Energy Customer Service experience strengthened my communication, customer service, problem-solving, and coordination skills through handling customer inquiries, concerns, and service requests using CRM and ticketing systems, email, phone communication tools, and Microsoft Office. Across my professional experience, I have developed strong organizational, analytical, communication, and problem-solving skills and the ability to work accurately in deadline-driven environments. I am adaptable, highly motivated, and committed to delivering quality work while continuously developing my professional knowledge and skills.
