JUNALIE TAYAG
Executive Assistant | Virtual Assistant | QuickBooks Specialist | Customer Service & Sales Support
Purok Maligaya, Carbide Village, Iligan City 9200, Philippines
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PROFESSIONAL SUMMARY
Highly experienced Executive Assistant, Virtual Assistant, QuickBooks Administrator, Sales Support Specialist, and Customer Service Professional with 15+ years of experience supporting U.S.-based and international companies.
Strong background in QuickBooks, executive and administrative support, invoicing, estimates, proposals, accounts receivable follow-up, payment processing, email and calendar management, customer service, CRM management, sales support, and business operations.Experienced in handling both inbound and outbound customer calls, including sales, lead generation, appointment setting, customer retention, technical support, account assistance, and issue resolution.
Proven ability to communicate professionally with executives, clients, customers, vendors, and sales teams while managing multiple priorities in fast-paced remote environments.
CORE COMPETENCIES
• Executive & Administrative Support
• QuickBooks Administration
• Invoicing & Payment Processing
• Estimates & Proposal Preparation
• Accounts Receivable Follow-Up
• Bill Entry & Financial Record Management
• Email & Calendar Management
• Customer Service — Inbound & Outbound Calls
• Outbound Sales & Lead Generation
• Appointment Setting
• CRM Management & Data Entry
• Sales & Operations Support
• Vendor & Client Coordination
• Email Marketing
• Social Media Management
• Document & Spreadsheet Management
• Technical & Help Desk Support
• Team Coordination & Training• Remote/Virtual Assistance
PROFESSIONAL EXPERIENCE
ADMINISTRATIVE ASSISTANT / SALES SUPPORTSTM
Aircraft | December 2025 – March 2026
• Supported the CEO with calendar management, scheduling, email correspondence, client communication, and administrative coordination.
• Prepared proposals, presentations, sales documents, and client communications
.• Researched prospective clients and business opportunities to support sales and business development.
• Conducted client and prospect follow-ups through email and other communication channels.
• Managed social media content, including creation, scheduling, and posting
.• Created and managed email marketing campaigns using Mailchimp.
• Assisted with company events, invitations, promotional activities, and client communications.
• Supported daily sales, marketing, and administrative operations.
• Maintained organized records, contact lists, and business documentation.
SALES SUPPORT SPECIALIST / EXECUTIVE VIRTUAL ASSISTANT
JetHQ — Oklahoma City, Oklahoma | July 2024 – November 2025
• Provided direct Executive Assistant support to the Vice President of Sales for Europe and South Africa.
• Managed executive email, calendar, appointments, meetings, travel coordination, and administrative tasks
.• Supported international sales operations, client communication, and sales pipeline activities
.• Conducted outbound prospecting and qualification calls with potential aircraft buyers.
• Performed lead follow-up and maintained professional communication throughout the sales process.
• Researched prospective buyers, sellers, companies, and aviation industry contacts
.• Assisted with preparation and organization of sales contracts and agreements
.• Managed and updated customer and prospect records in Salesforce CRM
.• Assisted with CRM reporting, sales tracking, pipeline management, and lead generation.
• Prepared and distributed targeted marketing campaigns, newsletters, and follow-up emails.
• Handled confidential customer and sales information with professionalism and discretion.
BOOKING MANAGER / VIRTUAL ASSISTANT
Daryl Williams Jr. — Texas, USA | Part-Time | December 2023 – June 2024
• Managed speaking engagement bookings, scheduling, calendars, and client communications.
• Coordinated contracts, travel arrangements, accommodations, transportation, and event logistics.
• Managed CRM records, sales pipelines, leads, contracts, and booking information.
• Created and distributed email campaigns to prospects and clients.
• Generated invoices, processed customer payments, and handled refund requests.
• Used GoHighLevel to improve workflows, booking processes, and customer communications.
• Managed Instagram and YouTube content to support brand visibility.
• Coordinated merchandise and book fulfillment and shipping.• Assisted with website updates and livestream production.
EXECUTIVE ASSISTANT / PRODUCTION TECHNICAL LEAD / BIDDING SPECIALIST
Eyeris Industries | October 2023 – June 2024 | Part-Time
• Managed day-to-day QuickBooks administration and maintained accurate financial records
.• Created estimates, proposals, bids, and invoices.
• Entered and managed bills in QuickBooks.
• Followed up on outstanding customer payments and processed payments.
• Supported overall accounts receivable and financial administration
.• Prepared proposals, bidding documents, spreadsheets, reports, and business documentation.
• Conducted research for bidding opportunities and prospective clients.
• Managed contact lists and maintained organized company records.
• Drafted professional emails and handled business correspondence.
• Prepared daily/morning briefings and organized production deliverables.
• Supported Microsoft 365, Outlook, Teams, Planner, OneDrive, Zoom, and WhatsApp.
• Assisted with basic Help Desk support, email setup, system access, and troubleshooting
.• Created Loom training materials and assisted with employee onboarding and training.
• Supported company communication, technical coordination, and internal workflows.
CUSTOMER SERVICE REPRESENTATIVE / VIRTUAL ASSISTANT
Frosch Travel Rewards | August 2010 – September 2023
• Provided professional inbound customer service through phone, email, and online communication channels.• Handled high-volume customer inquiries, account concerns, order issues, refunds, returns, and replacement requests.
• Assisted customers with reward cards, account information, purchases, and payment-related concerns.
• Processed purchase orders and maintained accurate customer and order records.
• Followed up on orders, shipments, missing items, delays, and customer concerns.
• Coordinated with vendors regarding orders, shipping, returns, and issue resolution.
• Maintained spreadsheets, customer records, and operational documentation.
• Supported administrative tasks, scheduling, data entry, and backend system updates.
• Reported website and technical issues to the appropriate departments.
• Consistently demonstrated professionalism, accuracy, and strong customer communication skills.
EARLIER PROFESSIONAL EXPERIENCE
OPERATIONS MANAGERMcNeil Call Center Solutions — Iligan City | December 2009 – May 2020
• Managed daily call center operations, staffing, scheduling, reporting, and performance.
• Recruited, trained, supervised, and evaluated customer service and sales representatives.
• Managed inbound and outbound calling campaigns, including telemarketing, telesales, lead generation, appointment setting, and customer retention.
• Oversaw campaigns for insurance, telecommunications, financial services, and other U.S. clients.
• Built and maintained strong client relationships and supported campaign performance.
• Implemented workflow and process improvements to increase productivity and service quality.
TECHNICAL SUPPORT REPRESENTATIVE
Cordia Communications | December 2008 – July 2009
• Provided inbound technical and customer support for VoIP services through phone and email.
• Assisted customers with account setup, activation, troubleshooting, and connectivity issues.
• Maintained accurate customer account information and resolved technical concerns professionally.
OUTBOUND SALES REPRESENTATIVE
Cordia Communications | December 2007 – December 2008
• Conducted high-volume outbound sales calls to residential and business customers.
• Educated customers on VoIP products and services and assisted with enrollment
.• Consistently achieved strong sales performance and maintained a 100% quality assurance rating.
INBOUND SALES REPRESENTATIVE
eTelecare Solutions — Cebu City | October 2005 – July 2007
• Handled high-volume inbound sales calls and converted customer inquiries into service enrollments.
• Assisted customers with account setup, payment processing, disclosures, and service information.
• Consistently ranked among top-performing representatives for sales production and quality assurance.
TOOLS & SOFTWARE
ACCOUNTING & BUSINESS
• QuickBooks
• Microsoft Office Suite — Word, Excel, PowerPoint, Outlook
• Google Workspace• Salesforce CRM
• GoHighLevel
• Big Purple Dot
• Encompass
COMMUNICATION & COLLABORATION
• Microsoft Teams• Microsoft Planner
• Microsoft OneDrive
• Zoom
• WhatsApp
• GmailMARKETING & CONTENT
• Canva
• Mailchimp
• YouTube
• Instagram
• Social Media Management Tools
• Loom
CUSTOMER SERVICE & OPERATIONS
• Freshdesk
• Trello
• CRM & Customer Management Systems
• Data Entry & Records Management
EDUCATION
Bachelor of Science in Electronics and Communications Engineering
Tagbilaran City, Philippines
