I'm a multi-skilled analyst with over 10 years of combined experience across Business Analysis, Quality Assurance, and Voice of Customer (VOC) work, gained in BPO, tech startup, finance, and SaaS environments. I specialize in turning scattered data and disconnected processes into clear, actionable insights that teams can actually use — whether that means mapping a broken workflow, auditing customer interactions for quality and compliance, or building a full view of the customer journey from onboarding to churn.
I'm comfortable working independently with minimal supervision, translating messy business problems into structured deliverables (dashboards, reports, process docs, scorecards), and communicating findings clearly to both technical and non-technical stakeholders.
Availability: Part-time, evenings (PH time)
Rate: 10 USD
