Hi! I'm Monaliza, a reliable and detail-oriented Healthcare Virtual Assistant and Customer Service professional with several years of experience supporting customers and healthcare operations.
I have a strong background in patient support, customer service, phone support, insurance verification, eligibility and benefits, healthcare administrative tasks, order processing, and documentation.
My healthcare experience includes working with patient information, insurance requirements, authorization-related processes, and healthcare workflows. I have hands-on experience using NikoHealth EMR and I am comfortable learning new EMR/EHR, practice management, CRM, and payer systems.
Before transitioning into healthcare support, I spent several years with T-Mobile, handling high-volume inbound calls, resolving customer concerns, managing accounts, documenting interactions, and providing professional customer service.
WHAT I CAN HELP YOU WITH:
• Patient phone, email, chat, and message support
• Inbound and outbound calls
• Appointment scheduling and coordination
• Patient follow-ups and communication
• Insurance verification and eligibility checking
• Insurance benefits verification
• Prior authorization support
• Healthcare order processing
• Patient and customer account management
• Accurate data entry and documentation
• EMR/EHR data management
• Email and inbox management
• Customer service and issue resolution
• Administrative and back-office support
• Follow-ups with patients, providers, and insurance companies
• CRM and healthcare system navigation
TOOLS & SYSTEMS
• NikoHealth EMR
• Microsoft Office
• Google Workspace
• Email and communication platforms
• CRM and customer support systems
• Healthcare and insurance-related portals
• VOIP/phone support systems
I am comfortable working with sensitive patient information, following established procedures, maintaining accuracy, and communicating professionally with patients and clients.
I am a fast learner, dependable, organized, and highly adaptable, and I can work independently with minimal supervision. I am also comfortable working U.S. business hours and night shifts from the Philippines.
I am looking for a long-term remote opportunity where I can use my healthcare, customer service, and administrative experience to help your practice or business provide excellent patient and customer experiences.
If you're looking for someone dependable who can handle patients, phone calls, insurance-related tasks, documentation, and administrative work, I'd be happy to support your team.
