I am a Customer Care Agent with Headway experience, specializing in healthcare benefits and billing support. I have hands-on experience with insurance eligibility and benefits verification, copays, coinsurance, deductibles, patient responsibility, claims, EOBs, billing concerns, payments, refunds, and account investigations. I am detail-oriented, reliable, and committed to providing accurate and empathetic customer service.
I want to be known as a reliable, hardworking, and trustworthy professional who takes ownership of every task. I strive to be recognized for my attention to detail, willingness to learn, problem-solving skills, professionalism, and dedication to helping customers. I believe in delivering accurate work, maintaining confidentiality, communicating clearly, and always doing my best to support both customers and my team.
