Versatile and performance-driven BPO professional with 8 years of success managing customer operations, technical support, and sales across diverse sectors, including Telecommunications, Antivirus/IT, and Healthcare. Combines deep expertise in client relationship management, technical troubleshooting, and revenue growth with strong academic training in Political Science. Possesses sharp analytical, qualitative research, and legal writing abilities capable of optimizing complex processes, ensuring compliance, and delivering high-value solutions.
