7+ years running operations at Coinbase and Tools for Humanity (Worldcoin). At my core, no matter the title on paper, is building the operational backbone and processes so that leadership and founders can focus more on the decisions only they can make.
I've done EA-style work supporting leadership through org changes, owned program execution end to end, and managed customer success metrics like AHT and resolution time. Built Zapier automations that cut manual agent work by 20%. Led market launches across three time zones. Took optimized operational workflows so that it can actually held up at scale.
Six Sigma Green Belt certified. Tools expertise includes Looker, Metabase, Snowflake, Zendesk, Jira, Confluence, Notion, Slack, Google Workspace, Calendly.
