With over six years of experience at one of the largest banks in the Philippines, I’ve developed strong expertise in customer service, complaint resolution, and database management. I handle more than 100 client emails and concerns daily, resolving approximately 85% of issues on first contact and ensuring accurate documentation for each case. I regularly generate reports using Salesforce, categorizing various types of complaints for analysis and process improvement. My background in Business Administration, major in Marketing, strengthens my skills in communication, client relations, and data-driven decision-making.
