Born and raised in Davao City, Philippines, I bring a solid foundation in both technical and legal support services. I completed my secondary education under the General Academic Strand in 2021, then went on to pursue a Bachelor of Science in Information Technology at Assumption College of Davao, completing my coursework as a graduating candidate in 2023.
I began my professional career at Comcast as a Technical Support Representative, where I developed strong technical troubleshooting abilities, clear communication skills, and the discipline needed to thrive in a fast-paced environment. I later transitioned into the legal support field at Morgan & Morgan, where I worked in Insurance Coverage supporting paralegals with document review, managing relationships with 40+ insurance carrier contacts, and maintaining precise accuracy across all calls and claims documentation. In this role, I became skilled in adjuster follow-up via email and phone, as well as drafting Letters of Representation using Litify.
With 3 years of BPO customer service experience — consistently recognized as a top-performing agent for quality, productivity, and attendance — I am well-equipped to provide reliable, detail-oriented support in remote legal and insurance roles.
