I’m a reliable and detail-oriented BPO professional with 2 years and 8 months of experience in Customer Service and Quality Assurance. My experience includes handling a voice-based logistics account and supporting a non-voice healthcare insurance account as a Quality Analyst Intern.
I have experience handling customer concerns, providing solutions, reviewing interactions, checking accuracy and compliance, identifying areas for improvement, and following established processes and standards.
I’m comfortable with repetitive and detail-oriented tasks, customer communication, data checking, documentation, and learning new tools and systems. I’m a fast learner, organized, adaptable, and committed to providing accurate and high-quality work.
I’m open to Customer Support, Virtual Assistant, Quality Assurance, Data Entry, and other administrative roles where I can contribute my skills and continue developing professionally.
