Technical Support Specialist with over 9 years of comprehensive experience providing support via phone, email, chat, and ticketing platforms. Demonstrates strong customer service skills combined with technical expertise in system testing, API troubleshooting, and user administration through Active Directory. I have experience with different ticketing tools including Zendesk, Jira, ServiceNow, Salesforce, and Siebel. Proven ability to resolve complex technical issues efficiently while maintaining a high level of customer satisfaction. Experienced in supporting a diverse, global customer base and adaptable to dynamic work environments, including rotating shifts.
