E-Commerce Customer Support | Order Processing | Refunds & Chargebacks | 7+ Years Experience
Hi, I’m Emil Del Rosario III, a dedicated Customer Service and E-Commerce Support Specialist with over 7 years of experience supporting international customers through email, chat, and phone.
I’ve worked with Amazon accounts, Sainsbury’s Groceries Online (UK), LawnStarter (US), and other e-commerce platforms handling:
• Order tracking and fulfillment support
• Returns and refunds processing
• Chargeback and fraud review
• CRM documentation and case management
• Handling senior citizens and PWD customers with patience and empathy
• Assisting customers with hearing difficulties through clear communication
I take ownership of every case I handle. Whether it’s a delayed order, wrong item, billing concern, or escalation, I make sure customers feel heard and supported — while also protecting company policies and preventing losses.
I’m detail-oriented, calm under pressure, and highly organized in fast-paced environments. I understand that in e-commerce, speed and accuracy are critical.
If you’re looking for someone reliable, proactive, and customer-focused, I’d be happy to support your business.
