I’m an experienced Operations and Automation Specialist from the Philippines with 10+ years of experience in customer operations, logistics, process improvement, reporting, and workflow automation, including 5+ years with Maersk supporting global logistics operations.
My strength is turning repetitive or inefficient business processes into simpler, more structured, and automated workflows. I combine business-process knowledge with hands-on experience in Excel/VBA, Salesforce, -----------, Microsoft 365, AI-assisted workflows, reporting, and process documentation.
What I can help with
Business Process Improvement – analyze existing workflows, identify bottlenecks, remove unnecessary steps, and design improved processes
Workflow Automation – build automated workflows using ----------- and other no-code/low-code tools
AI Workflow Automation – develop practical AI-assisted processes, SOP logic, prompts, and workflow decision paths
Excel Automation – reporting automation, data consolidation, formulas, VBA/macros, templates, and operational trackers
Salesforce Operations – Case Management, reports, dashboards, workflow/process improvement, and AI-assisted customer-response processes
Reporting & Data Analysis – operational reports, dashboards, monitoring trackers, data consolidation, and process metrics
Customer Support Operations – case handling, SOP development, escalation processes, root-cause analysis, and support workflow improvement
Process Documentation – SOPs, process maps, workflow documentation, user guides, and implementation documentation
Administrative & Operations Support – research, data management, reporting, coordination, documentation, and process-oriented virtual assistance
Selected Results
AI-Assisted Salesforce Case Resolution
Worked with frontline users to identify recurring case-resolution issues.
Translated customer intent and business requirements into structured step-by-step decision logic for an AI-assisted Salesforce workflow.
Improved AI-assisted case-resolution accuracy from approximately 44% to 55%.
Excel & Reporting Automation
Automated a weekly operations reporting process that previously required approximately 1–2 hours of manual work, reducing it to approximately 15 minutes.
Built solutions combining Excel, VBA, SAP BusinessObjects/Web Intelligence, operational files, and email preparation.
Created reusable automation approaches that could be adapted for other teams and processes.
Operational Process Redesign
Redesigned a process that previously required approximately 6 hours of manual work.
Consolidated information from multiple operational sources into a centralized workflow.
Reduced the process to approximately 2 hours, while reducing the number of tools users needed to work with.
----------- Workflow Automation
I have also built a live automation demonstrating an end-to-end business workflow:
Google Form → Google Sheets → Request Routing → Automated Email Response
The workflow uses different routing logic depending on the user's request and automatically generates the appropriate response.
Tools & Technologies
Automation & AI:
-----------, AI-assisted workflows, ChatGPT, AI prompting, workflow logic, APIs/webhooks/JSON fundamentals
Business & CRM:
Salesforce Case Management, Salesforce reporting and dashboards, Microsoft 365
Data & Reporting:
Microsoft Excel, Excel/VBA, PivotTables, SAP BusinessObjects Web Intelligence, operational reporting
Developing Skills:
Python, Power Automate, APIs, JSON, AI agents, Power BI, additional no-code/low-code automation platforms
How I Work
I don't approach automation as simply connecting apps together. I first understand what the business is trying to accomplish, how the current process works, where errors or delays occur, and what information needs to move between systems.
My typical approach is:
Understand → Map → Improve → Automate → Test → Document → Monitor
I am comfortable working independently, communicating with stakeholders, documenting processes, troubleshooting issues, and learning new platforms when a project requires them.
I am currently seeking remote, full-time or long-term freelance opportunities involving business operations, workflow automation, AI automation, customer operations, reporting, Salesforce operations, Excel automation, or process improvement.
Portfolio
You can view examples of my automation and process-improvement projects.
I am particularly interested in working with businesses that want to reduce repetitive manual work, improve operational efficiency, organize their processes, and make practical use of automation and AI.
