Are customer emails piling up? Orders delayed? Shoppers growing frustrated while waiting for answers?
I’m ----------- — a calm and dependable Ecommerce Customer Support VA with over 6 years of experience supporting Shopify and DTC brands. I help businesses like yours connect with customers through clear, empathetic, and efficient support across email, live chat, and social media DMs.
Whether it’s a backorder issue, shipping delay, or an irate customer who just wants to be heard — I’m the kind of support rep who steps in calmly, takes ownership, and helps make things right.
I’ve resolved more than 13,000 tickets, with a CSAT score of 4.64/5, and over 4,800 one-touch solutions — always with the goal of building trust and making sure customers feel taken care of.
Support Channels: Email, Chat, Instagram DM, Facebook
Helpdesks: Gorgias, Zendesk, Freshdesk
Ecommerce Tools: Shopify, Recharge, Loop Returns, ShipHero, Klaviyo, Postscript
What I Can Help You With:
– Order tracking, refunds, returns, and warranty cases
– Subscription support and loyalty care
– Calming upset customers with empathy and real solutions
– Writing macros, FAQs, SOPs, and team notes
– Supporting onboarding and training of new reps
If your support inbox is growing and you need someone who can jump in with care and clarity — I’m here to help.
Let’s create a support experience that leaves your customers feeling heard, valued, and loyal.
Message me anytime — I’d love to support your team and grow with your brand.
