I am an experienced Logistics and Operations Professional with over 5 years of experience in freight forwarding, international logistics, operations management, customer service, administrative support, business development, and staff management.
Throughout my career, I have handled various aspects of business operations, including shipment coordination, customer service, administrative tasks, data management, recruitment, staff hiring, and business development.
I communicate proactively with customers regarding the status and progress of their shipments, respond to inquiries, address concerns, and coordinate with internal teams and overseas partners to resolve issues. I also provide and recommend practical logistics solutions based on customers' specific requirements.
I have strong experience in administrative and data management tasks. I use Microsoft Excel to create and maintain records, reports, accounting voucher files, and operational spreadsheets. I have assisted in reconciling operational data, checking records for accuracy, identifying discrepancies, recording company expenses, and maintaining organized business records.
I also have experience supporting accounting and payroll-related administrative work by maintaining attendance records for payroll purposes, preparing accounting voucher files, recording and monitoring company expenses and creating formats for Debit and Credit Notes for business partners.
One of my notable experiences was being involved in the establishment and opening of a branch of my previous employer in Vietnam. This involved supporting the set-up of the branch's operations, coordinating requirements, assisting with recruitment and staff management, including sourcing and screening applicants, conducting interviews, coordinating the hiring process, and assisting in the onboarding of new employees. I also helped establish the processes needed for the branch to operate effectively. This experience gave me valuable exposure to international business operations, team development, and branch management.
My key skills include:
• Operations & Administrative Management
• Customer Service & Client Relationship Management
• Shipment Coordination & Monitoring
• Freight Forwarding & Logistics Operations
• Customer Communication & Shipment Updates
• Microsoft Excel & Data Management
• Operational Data Reconciliation
• Data Entry & Record Keeping
• Accounting Voucher Preparation
• Expense Recording & Monitoring
• Payroll Attendance Record Support
• Recruitment & Staff Hiring
• Employee Onboarding Support
• Branch Setup & Business Operations and Development Support
• International Client & Partner Coordination
• Email & Professional Business Communication
I am highly organized, detail-oriented, reliable, and capable of handling multiple responsibilities while maintaining accuracy and meeting deadlines. I am comfortable working independently, managing tasks with minimal supervision, and coordinating with customers, employees, suppliers, and international business partners.
My combination of experience in operations, administration, customer service, logistics, recruitment, staff management, MS application, data reconciliation, and international business operations allows me to provide versatile and reliable support to businesses. support, and achieve its business goals.I am committed to delivering accurate, timely, and high-quality work while maintaining professionalism, confidentiality, accountability, and effective communication.
I am looking for a long-term remote opportunity where I can utilize my experience and skills to help a company improve its daily operations, maintain organized processes, provide excellent customer support, and achieve its business goals.
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