Financial Services Professional with 16 years of experience supporting U.S. financial institutions and customers in mortgage, lending, collections, fraud prevention, risk, insurance operations, and customer support.
My experience includes U.S. mortgage and loan support, loan application verification, financial eligibility review, Proof of Insurance (POI), Fannie Mae and Freddie Mac mortgage accounts, collections, fraud detection, account research, and client communication.
I can provide support with:
• Mortgage and loan administrative support
• Loan application and financial information review
• Mortgage account servicing and customer support
• Proof of Insurance research, verification, and follow-up
• Internet and company research
• Data verification and document handling
• Outbound calls and customer follow-up
• Collections and payment arrangement support
• Fraud and risk-related account review
• Account research and issue resolution
• Administrative and operational support
• KPI reporting, team coordination, and process improvement
I have worked with major U.S. financial institutions including Wells Fargo, JPMorgan Chase, HSBC, American Express, and LexisNexis/Reed Elsevier.
I am detail-oriented, organized, dependable, and comfortable working independently. I understand the importance of accuracy, confidentiality, timely follow-up, and professional communication when handling sensitive financial information.
I am interested in supporting U.S. mortgage brokers, loan officers, financial-services companies, and businesses that need an experienced professional who can take ownership of tasks and help keep daily operations organized and moving forward.
