My skills and experiences in the service industry have trained me to reach and exceed customers' expectations and provide the service they need. I have been an experienced Customer Service Representative for seven years, Technical support for two years, Admin Staff, Virtual Assistant and Appointment Setter for two years. I worked as a Customer Service representative for companies in the Philippines for nine years. With years of experience and skills from my previous jobs,I have a lot to share with my new job. I also know how to create and send reports to clients, process and track orders, process refunds, and follow up shipments with the courier. I have experience assisting customers with Technical support from various industries like online courses, help desk, and service desk. I have administered customer inquiries through calls, live chats, and emails. I took online courses recently and had experience with Quality Analyst. Testing start-up Android/Apple applications and websites, doing regression and testing new features.
Here are the software systems I used:
Freshdesk
Zendesk
Microsoft CRM
JIRA
Smartsheet
Hubspot
Salesforce
Front App
Notion
Pivotal Tracker
Front
QUALIFICATIONS: - I am highly dedicated personnel to any given job. I give effort in every task assigned. - I am eager to learn and can quickly adapt to any working environment. I am open to changes for personal and
business growth. - Excellent communication skills in work place and interaction with clients. - With knowledge of Google Workspace and Microsoft Office. - Works independently and with minimum supervision
