I have 9 years of experience in the BPO industry, working in customer service, technical support, sales, and operations. Over the years, I’ve handled different types of accounts, including Kaiser Permanente, DoorDash, Logitech, Uber Driver Activation, and Verizon, which helped me become comfortable working with different customers, systems, and business processes.
I also spent almost 4 years as a Team Leader, where I handled day-to-day team operations, coached agents, monitored performance, handled escalations, and helped the team reach its targets. I’ve also worked as a New Hire Trainer and Operations Analyst, giving me experience with reporting, documentation, performance analysis, process improvement, and supporting business operations.
I’m comfortable using tools such as Salesforce, Zendesk, Slack, Kronos, Okta, Avaya, Microsoft Office, and Google Workspace. I’m also someone who can learn new tools and processes quickly without needing to be constantly guided.
Now, I’m looking to bring my BPO and leadership experience into an Executive Virtual Assistant or Operations Specialist role. I can help with email and calendar management, data entry, customer communication, reports, research, documentation, CRM updates, task coordination, and general administrative work.
I’m used to working in a fast-paced environment, dealing with different people, and taking ownership of my responsibilities. I don't just want to complete tasks—I want to understand what needs to be done, keep things organized, and make the client's work easier.
I’m reliable, easy to work with, and always willing to learn something new. My goal is to build a long-term working relationship where I can become someone the client can trust to get things done.
