I’m a Technical Support Specialist and Virtual Assistant specializing in Web Development, website creation, technical support, and digital assistance.
I have professional experience in Tier 2 technical support, escalation handling, customer service, chat and phone support, troubleshooting, and SME responsibilities. I’m experienced in handling complex concerns, supervisor-level calls, high-priority cases, and multiple systems simultaneously while maintaining accuracy, professionalism, and efficiency.
As a Web Development Virtual Assistant, I’m looking to help businesses build and maintain their online presence through professional business websites, landing pages, website updates, basic website management, content updates, troubleshooting, and other technical tasks.
My technical support background gives me an advantage because I’m comfortable learning new tools, navigating multiple systems, troubleshooting problems, following processes, and finding practical solutions. I’m also a fast typist, organized, creative, and comfortable working in fast-paced environments.
Services I can assist with:
• Website creation and development• Business landing pages
• Website updates and maintenance
• Basic website troubleshooting
• Virtual assistance
• Technical support
•Customer/chat support
• Email and communication support
• Data entry and documentation
• Research and administrative tasks
• CRM/system navigation
•Customer retention and follow-ups
• Troubleshooting and problem-solving
• Other technical and digital tasks
In my previous role as a Tier 2 Support Specialist, I handled complex technical and account issues, served as a Subject Matter Expert (SME), supported teammates with complicated cases, managed supervisor calls, handled retention conversations, and provided support through both chat and phone. I’m a fast learner, reliable, adaptable, detail-oriented, and comfortable working independently or as part of a team. My goal is to provide reliable support that saves business owners time and helps their business operate more efficiently.
If you’re looking for a Virtual Assistant who combines technical support experience with web development skills, I’d be happy to help.
