With 2 years and 5 months of Healthcare experience;Manage patients' appointments, and schedule consults, follow-ups, and simulations. Accurately import medical records into the EMR system. Verify the updated patients' information in the CRM system. Strictly followed HIPAA Guidelines. With 3 years of combined experience as a Customer Service Representative and Technical Support Representative; I handled service support related concerns and strictly followed all company guidelines to provide quality service over the phone.