I have a Customer Service experience for almost 4 years handling Telecommunications and Healthcare concerns. During my 3 years as a Customer Service I was trained to assist customers on different accounts thru upskilling. The accounts are Billing, Retail, Data entry, Technical support and Sales thru voice channels. I was also part of chat support team assisting 2 customers at once. The remaining 10 months of my time as a customer service focuses on assisting members with their healthcare concerns mainly on their health coverage, copays, claim inquiries and provider participation to help them schedule an appointment for a doctor's visit.
