Hi! I am a Virtual Assistant specializing in non-voice e-commerce support, live chat management, and store back-office operations.
I have direct experience managing live chat support for a major online shopping platform (Shopee), handling up to 3 concurrent chat sessions while resolving shipping, logistics, return/refund disputes, and account inquiries efficiently.
How I can help your store:
• Live Chat & Email Support: Answering customer inquiries promptly and professionally to maintain high satisfaction ratings.
• Order & Logistics Management: Tracking order status, handling delivery delays, and processing returns/refunds following store policy.
• Back-Office Operations: Ticket management, data entry, and content editing/proofreading.
I adapt quickly to tools like Zendesk, Freshdesk, Gorgias, and Shopify, and I am ready to help keep your daily store workflows running smoothly!
