Customer Service Representative – BPO Industry Retail Account & Credit Card Department | 1 Year Experience Assisted customers with retail orders, inquiries, concerns, and account-related requests. Processed refunds, returns, cancellations, and order adjustments according to company policies. Tracked customer orders and provided accurate updates regarding delivery status and estimated arrival times. Managed customer orders and assisted with modifications, replacements, and other order-related concerns. Handled credit card customer inquiries regarding billing, payments, transactions, account information, and other card-related concerns. Assisted customers with disputed or unauthorized transactions by following established verification and security procedures. Provided information regarding credit card charges, payment due dates, balances, and account status. Helped resolve billing and payment concerns while maintaining accuracy and confidentiality of customer information. Documented customer interactions and transactions accurately in the company’s systems. Demonstrated strong written and oral communication skills when assisting customers through phone and other communication channels. Applied problem-solving and active listening skills to provide appropriate solutions and maintain customer satisfaction. Consistently followed company policies, procedures, and quality standards while delivering professional customer service.