I am a results-driven Customer Experience and Learning & Development professional with 6+ years of experience across customer service, technical support, training, instructional design, and people development within complex, high-volume environments. I specialize in transforming business and performance needs into structured learning solutions, engaging training experiences, and measurable performance improvements.
Throughout my career, I have progressed from customer support to Learning Specialist and Training Manager-level responsibilities, leading onboarding programs, product-specific training, upskilling initiatives, coaching, curriculum development, and large-scale learning programs. I have successfully supported multiple Verizon Wireless campaigns, contributed to pilot waves and program launches, and partnered with operations, quality, and senior stakeholders to align learning strategies with business objectives.
My expertise extends across instructional design, training operations, performance consulting, learning analytics, stakeholder management, change management, and continuous improvement. I am also highly tech-savvy, with hands-on experience in AI-powered content creation, generative AI tools, prompt engineering, AI-assisted instructional design, process automation, UI/UX, and web design.
I bring a combination of strategic thinking, people leadership, technical expertise, creativity, and a continuous-improvement mindset. My goal is to create impactful learning experiences, optimize processes, develop high-performing teams, and leverage technology and AI to deliver smarter, more efficient, and measurable business outcomes.
Verified
