Digital Workplace Specialist
2022 - Present 4 years
• Administer Jira and Confluence, configuring projects, workflows, issue types, screens, and custom fields
• Manage users, roles, groups, and permissions; enforce governance and access control
• Support Jira Service Management incidents and requests within SLA
• Troubleshoot configuration, access, and performance issues
• Create standards, knowledge base articles, and user guides
