I am a customer service professional with more than 6 years of experience.
Experienced customer service professional skilled in managing multi-channel support operations, including phone, email, and live chat ticketing systems.
Operations Team Lead with a proven background in customer service for major e-commerce leaders, including Amazon and Walmart, alongside specialized expertise in logistics tracking. Demonstrated success as a Subject Matter Expert (SME), recognized for leadership capabilities and promoted to Team Lead/Supervisor to drive operational performance and team success.
Experienced customer service professional proficient in enterprise systems, including Medallia, NetSuite, Amazon, and Walmart platform tools, alongside a wide range of specialized CS software.
Strong communicator with a proven ability to build rapport with clients and translate their vision into actionable results. Highly self-motivated and accountable, capable of driving tasks to completion with minimal supervision while maintaining top-tier quality.
Thank you in advance for taking the time to review my profile. I look forward to the opportunity to work with you in the future.
