- Experience handling Accounts Receivable Collections and Account Reconciliation, handling emails and outbound/inbound calls.
• Debt Collection
o Carry out collection processes in line with Group procedures
o Investigate credit claims, submit claim for approval to the relevant Manager, and ensure allocation of approved credits to debtor accounts.
o Professional telephone collection of outstanding debts in line with credit procedures and customer service standards
o Issue terms reminder letters, collection letters as per the credit procedures.
o Conduct meetings with the sales management and team on their debtors and work with them on the collection of their outstanding debts
o Report dishonoured cheques to credit controller, send relevant collection letter.
o Agree with sales management and senior credit management any positive action required to recover debts and take the necessary action
Soft wares:Microsoft Office (Advanced Excel), Skype, Yahoo Mail/Messenger, Teams, Google Mail/Drive, Adobe Photoshop, Dropbox, Power BISystem:SAP, Netsuite, Jira, Trello, Power BI,Citrix, GetPaid, CRM, Business Central, Quick Books
