Hi, I’m John Patrick Marquez — a High-Ownership Technical Operations & SaaS Implementation Specialist with 6+ years of experience driving client onboarding, process optimization, and AI-powered workflows.
I specialize in helping fast-growing B2B SaaS companies, agencies, and tech teams streamline their client transition from deal-close to full operational go-live.
GKEY HIGHLIGHTS & CORE EXPERTISE:
• SaaS Onboarding & Implementation: Managed end-to-end launch journeys for 20–25 concurrent B2B US accounts monthly at RingCentral, keeping project timelines strictly on schedule.
AI & Workflow Automation: Expert in using Gemini, GoHighLevel (GHL), -----------, and n8n to build end-to-end business automations, CRM pipelines, and technical documentation—streamlining operations and cutting administrative overhead by up to 40%.
• Team Leadership & SOPs: Led and mentored 20+ technical specialists at Quantrics, creating knowledge base playbooks, escalation flows, and maintaining SLA standards.
• Technical Stack: JIRA, Confluence, Salesforce, GHL, CRM Management, Google Workspace, Advanced Spreadsheets (VLOOKUP, Pivot Tables).
Whether you need someone to manage complex client onboarding portfolios, eliminate workflow bottlenecks, or implement AI efficiency in your tech operations, I bring both technical execution and strategic clarity to your team.
Available for Full-Time / Remote positions (US, AU, or EU hours).
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